Thomas J Norman
Thomas Norman, Professor
“To do education well is labor-intensive, to me, this career is such a privilege.”
Thomas’ research focuses on the impact of globalization on the employment relationship, with a focus on outsourcing and offshoring. He is currently conducting a multi-year study on the hidden costs of business process outsourcing activities such as the impact on employee retention and customer satisfaction. Prior to his move into academia he gained more than a decade of management experience at several leading corporations, including Procter & Gamble, Sun Microsystems, US Bancorp and Wells Fargo.